We Care About Your Privacy
Emaar Microfinance Bank Ltd is a Nigerian Microfinance Bank, licensed by the Central Bank of Nigeria. This Privacy Policy explains what information we collect, how we collect, share, use, and protect your personal information when you visit or use this site and other services offered by Emaar Microfinance Bank Ltd. As our customer or other data subjects, be assured that we will keep protecting your information as we have always done. Our customers and other data subjects have the opportunity to make choices about how their personal information may be shared, and we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs.
What Constitutes Consent?
You consent to our use of your personal information when you (voluntarily) provide us with them to access any of our products online or in any of our banking channels. You also consent when you sign forms or documents enabling us to provide certain services to you.
The Information we Collect
We collect the personal information necessary to open a bank account as mandated by the Central Bank of Nigeria. They include name, address, telephone number, email address, contact address, references, BVN, mother’s maiden name, photographs, means of identity, etc. All these require that personal data are collected voluntarily and clearly when you access our products online or offline.
Security of Personal Information
Safeguarding your personal information is our main concern. We maintain physical, electronic, and procedural safeguards that comply with applicable laws to secure your information from unauthorized access and use, accidental or unlawful alteration and destruction; and other unlawful or unauthorized forms of processing. We engage in the continuous training of our employees in the proper management of personal information. When we use other companies to provide services, we require them to protect the confidentiality of the personal information they receive.
At Emaar Microfinance Bank Ltd, we take data protection very seriously and we provide our customers with all necessary data security to protect such personal information from unauthorized access. We require any third parties who carry out any work on our behalf to comply with appropriate compliance standards to protect your information. We are pleased to announce that we comply with global best practices and requirements of the Nigeria Data Protection Act 2023 and other relevant legislation.
Note that we may collect information about your computer (or mobile device), including where available your IP address, operating system, and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
How do we collect the Information?
We may collect information from a range of sources and it may relate to any of our products or services we currently provide or may have provided in the past. We collect your personal information when…
• you open an account/ perform transactions such as make deposits or withdrawals from your account, payment history, and transaction records
• you apply for a loan or use your debit card
• you seek information from our customer service provider, information concerning complaints and disputes
• we seek information about your credit history from credit bureaus
• you provide account information such as your details e.g. name, gender, date, and place of birth; contact information such as address, email address, and mobile numbers, provide your employment information
• you provide information concerning your identity e.g. photo ID, passport information, National ID card, and nationality
• you complete the Bank Verification Number (BVN) procedure e.g fingerprints, facial images, and other personal information as mandated by law.
• you use your login credentials for online banking and mobile banking apps
• we conduct necessary investigations i.e., due diligence checks, and AML/CFT checks, and obtain information that we need to support our regulatory obligations, e.g. information about transaction details, and detection of any suspicious and unusual activities.
How we use your Information?
Emaar Microfinance Bank Ltd will only use your information when you have provided your consent or when the Bank is required by the law to do so or when our services (contract) require the same.
• We use the information we collect to provide customers with excellent products and services, to manage our business and to offer an enriched and enhanced customer experience.
• We make appropriate use of your data to manage transactions, respond to your requests, and to provide you with more relevant products and services.
• We use your information to deliver our products and services, carry out your instructions, and provide Online Banking, mobile banking and other online product and services.
• We use this information to detect and prevent financial crimes including fraud, financing for terrorism, and money laundering, this is to ensure security and business continuity.
• We will use your information to meet our compliance obligations, to comply with laws and regulations and to share with regulators when absolutely necessary.
• We may also use personal information we have about you such as your email address to deliver advertising to you directly or on our websites and provide updates on special deals and offers that might interest you (unless you tell us otherwise).
• We may send you general announcements or important news about your account, request your feedback and we believe you should be able to select what kinds of information you receive from us via email.
• We may need to record conversations you have with us including phone calls, face-to-face meetings, letters, emails, and any other kinds of communication. These recordings may be used to check your instructions to us and improve on our product and service delivery.
• When you visit our offices, we use CCTV cameras for security reasons and record keeping.
Who do we Share your Information with?
To enhance our service delivery, we may share data with our technical support and other service providers, and partners. However, where applicable, we execute compliant data-sharing agreements or data-processing agreements to provide an extra layer of protection for personal information shared in the process.
Children
Emaar Microfinance Bank Ltd understands and acknowledges the importance of safeguarding children’s privacy, hence, our sites are not intentionally designed for or directed at children under the age of 18 It is our policy never to knowingly collect or maintain information about anyone under the age of 18, except as part of an engagement to provide child-categorized account opening services which requires parental guardianship.
Data Security and Integrity
We have implemented reasonable and effective security policies and procedures to protect your personal information from unauthorized access, data loss, misuse, alteration, or destruction. To the best of our ability, access to your personal information is limited to those who have a need to know and are required to always maintain the confidentiality of such information. Despite our best efforts and intentions, we acknowledge that security cannot be absolutely guaranteed against all threat actors. Hence, we also make reasonable efforts to retain personal information only for so long
• as the data subject asks that the information be deleted
• as necessary to comply with legal, regulatory, internal business, or policy requirements, or
• the information is necessary to comply with an individual’s request.
Principles of Data Protection
The Nigeria Data Protection Regulation 2019 mandates us to provide a highlight of the principles of data processing which our Bank fulfills as follows:
• We ensure our processing of personal data is lawful, fair and transparent.
• We only collect the required and relevant personal data for our services and activities.
• We retain personal data for only as long as necessary or permitted by law.
• We ensure the personal data kept are updated and accurate.
• For as long as practicable, we enable the transfer of data from our Bank to other entities when demanded.
• We only use the data collected for the purpose disclosed or contemplated.
• We remain accountable for the personal data controlled by us.
Automated Decision Making
Except as otherwise declared by the NDPC, we do not engage in automated decision-making as all our processes have human intervention. If you would like further information on anything included in this Privacy Policy
Location Information
Emaar Microfinance Bank features may require location information from your device’s GPS. With your consent this information will be collected for these services. You will be required to grant consent. Turning off location services may render some services unavailable.
Contact Us @
Gidan Madara Opposite Bichi Main Market, Bichi LGA Kano State, Nigeria, info@emaarmfb.com, emaarmfb@gmail.com.
This Privacy Policy Notice may be updated from time to time and the most recent version can be found on www.emaarmfb.com